If you encounter a BitDefender blank splash screen while you are installing BitDefender, something could be wrong in the installation.
First, let us define what a splash screen is. A splash screen is a graphical image that will appear on your monitor’s screen during the installation of a program or software in your computer or during the loading of a computer program. In Internet definition, a splash screen, also called as a web splash page, is a web page on a website that is like a pre-home page front page of the site.
A blank splash screen is literally a blank or empty image that appears on the screen. The image or graphics that is supposed to appear on your monitor during the loading of the software does not appear on your screen. All you may see are completely black, white or gray colors on the screen.
That is what will happen if there is something wrong in the installation of software in your computer or there is something wrong in the installed software’s configurations and default programming settings.
Instead of the splash screen of the software appearing after you installed the software, what you see is a blank splash screen. This problem can happen in the installation of BitDefender security software in your computer. For this specific problem, we can call this as a BitDefender blank splash screen problem.
What can cause a BitDefender blank splash screen and how can we solve this problem? The first and most common cause of a BitDefender blank splash screen appearing in your monitor’s screen is when you first installed your BitDefender software in your computer.
You might have missed something in the installation instructions and procedures. You should try to retrace everything in the installation process by doing it in a systematic manner as if you are back- tracking your steps to determine what you missed or where you went wrong.
After you are sure that everything you did in the installation process is accurate, you should then reboot or restart your computer two to three times and see if the correct splash screen of the BitDefender installation process will appear.
The second cause of the appearance of a BitDefender blank splash screen is the presence of an application or software in your computer that is incompatible with the BitDefender security software. An example is using the Windows 7 Beta operating system in your computer, which is presently incompatible to use with the range of BitDefender products.
Another cause of the BitDefender blank splash screen is the presence of outdated or previous editions of BitDefender software in your computer. If you have the previous editions, you should uninstall and remove them first from your computer before you install a new version of BitDefender.
After you have retraced all your steps in the BitDefender installation instructions and procedures but the BitDefender blank splash screen still appears in the monitor, then it is time for you to get help. You can contact the customer care or technical support of BitDefender and tell them about your situation. They will be more than obliged to help you with your problem.