One of the common problems among BitDefender users is the BitDefender scan screen auto close problem.
What exactly is the BitDefender scan screen auto close problem and how can we solve it? This is a situation when your monitor screen would automatically close or shut down or the screen would go blank.
The automatic closing of the screen occurs when you perform a virus scan or other systems scan on your computer. The systems scan would include scans for spyware, adware, malware, etc. The screen shut down would happen during the start of scan, in the middle of a scan, and when the scan is about to end. Hence, we can call this situation as the BitDefender scan screen auto close problem
As shown by postings in online discussion forums, the BitDefender scan screen auto close problem is somewhat common among BitDefender software users. Many users have said that their screens would close several times even after they have restarted their computers and started the scan again.
Several users of the online forums have said that the shutting down of their screen several times during a scan would sometimes affect their CPU. Their CPU would shut down after their monitor closes. The BitDefender scan screen auto close problem is not limited to desktop computer users. Several laptop users also experienced the same problem when they perform a scan.
From the comments, feedback and responses among the users in the BitDefender online discussion forums, several users have posted their recommended advises or solutions to the BitDefender scan screen auto close problem.
Here are the recommended solutions to the problem:
1. Put your computer into Safe Mode and run the BitDefender scan during this mode. For users who use the Windows operating system, the most common method of going into Safe Mode is pressing the F8 key on the keyboard when Windows starts to boot. You will then see a menu where you can choose to boot your computer into the Safe Mode.
2. Close any other application or program that maybe running in your screen. A systems scan tends to consume a lot of power and this could result in the CPU to overheat and cause the monitor to shut down.
3. Check all the cable connections from the monitor to the keyboard, the CPU and the power supply unit and see if there is nothing wrong in the connections.
4. Perform a scandisk check and a defragmentation on your computer’s hard disks. Corrupted files can cause hardware problems to your CPU.
5. Check the power settings of your monitor. Right click your desktop, click the Properties and it will lead you to the Display Properties pop-up window. Click on the Screen Saver tab, click on the Power button, and see if the settings are correct.
If the BitDefender scan screen auto close problem persists after you did all the recommended solutions, then maybe it is time for you to get help from the customer care from the BitDefender website.
You can inquire from the http://www.bitdefender.com main website or the http://kb.bitdefender.com knowledgebase site via E-mail or chat with a company representative and tell them about your persistent BitDefender scan screen auto close problem. It is important that you describe your problem in a detailed way so the BitDefender support center can offer you the best solutions.
